Support

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    • Help Desk

      Creating Keys for Secure FTP

      Windows
      This will step you through the process of generating an SSH key pair on a Windows client. This is the first step in connecting to your SiteBasin server via secure FTP.
    • Help Desk

      Connecting via FileZilla FTP

      Windows
      After creating a set of keys and sending to SiteBasin, you will set up FileZilla and then configure your server connection.
    • Help Desk

      Connecting via the Console

      Windows
      This will step you through the process of making a console connection to your SiteBasin server using your generated SSH key and Putty software.
    • Help Desk

      Creating Keys for Secure FTP

      Max OS X and Linux
      This will step you through the process of generating an SSH keypair on Mac OS X or Linux. This is the first step in connecting to your SiteBasin server via secure FTP.
    • Policies

      Acceptable Use Policy

      The SiteBasin environment is maintained at RackSpaceĀ® and this policy is based substantially on the RackSpaceĀ® AUP. In general, activities that would result in SiteBasin hosting accounts being subject to RackSpaceĀ® termination are prohibited.
    • Policies

      Privacy Policy

      In general, you can use the SiteBasin website (the Site) without submitting personal information. If you submit information to the Site using the contact form, we may store the information you provided in order to serve you effectively.